Using our Contact Center as a Service solution provides the highest quality experience without the need for significant investment dollars to get up and running.
What You’ll Get
- True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
- Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
- Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
- Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
- Choice of agent deployment options with soft clients, IP phones or using traditional phones
- Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
- Integrated self-service IVR capabilities
- Integrated voice recording
- Strong predictive and preview dialer options for outbound campaigns.
- Powerful real time monitoring and analytic reporting tools